" Now all I have to do is click three buttons and all of my clients receive a professional itemised invoice via email. "

 

Kerry Richards - Cheshire Pet Care

Cheshire Pet Care 

Case Study

Kerry Richards of Cheshire Pet Care on how life has changed with Pet Sitter Plus

Cheshire Pet Care

 

Kerry Richard

 

January 2012

In todays world, a prolonged period of economic uncertainty and general gloom has become the norm. So with levels of new business either depressingly flat or on the decline for many pet sitters around the country, the question for most of us is “how can we do more with less?” This month we interview Kerry Richards of Cheshire Pet Care who thinks she has the answer. Kerry has been running her Cheshire based pet sitting business and day care centre since 2008 and in this months interview she tells all about how life has changed for the better by implementing Pet Sitter Plus….

 

Richard Booty

You’ve been using Pet Sitter Plus for about 6 months now, can I start by asking you about your diary? How did this work before you subscribed to the software and what have been the benefits of the new system?

 

Kerry Richards

Before we had the system, like most people we operated a manual diary. This was a nightmare because by the end of the month it was full of crossings out and notes of new bookings and it was very difficult to read. The thing is, I knew what it all meant but none of my staff could make sense of it so I was the only person who could read the dairy. To get round this problem I used to write the days work on a white board so that my staff knew what they were doing but this took time and it would also get out of date very quickly.

Now, with Pet Sitter Plus, my diary is always up to date, its clear to read and all my staff have access to it. I don’t have to use my whiteboard anymore and I am not the only person who knows what’s going on. Its save me so much time and my staff are a lot happier.

 

Richard Booty

So how did you record your services for your clients each month so that you knew what they needed?

 

Kerry Richards

Again – this was all done manually in the diary. 45% of my clients order the same thing each month and I would have to remember each person’s order and write it in the diary. This took loads of time at the month end.

 

With Pet Sitter Plus there is a feature called recurring services which stores all my clients’ regular bookings. The thing is, I don’t have to remember this information anymore because it’s all on the system but the best bit is that setting up my diary for a new month takes literally seconds and this has saved me hours. Then – once my diary is set up my invoices and staff payments are calculated automatically by the system and this saves another big chunk of time.

 

Richard Booty

So thats fine for regular clients but what about the ad-hoc people?

 

Kerry Richards

I used to have to remember to put the ad-hoc bookings in my diary manually but now with the new system it’s so much quicker to record cancellations and bookings as the month goes on and this makes my invoices more accurate. The amount of customer queries I have to deal with has definitely gone down.

 

Richard Booty

So what about the quotation system – do you use that?

 

Kerry Richards

Yes – we didn’t have a way of sending quotes before because it took too much time but now when I get a new enquiry I can log it on the system very quickly and have a quote out the door via email in seconds. This makes me look very professional – like a proper business.

 

I have got some clients who want to know what they owe weekly so I send quotations weekly to these people – if they pay me weekly I add their payments to the system but then I only have to raise one invoice at the end of the month which saves time.

 

Richard Booty

What about invoicing – how did you produce invoices before and how has Pet Sitter Plus helped?

 

Kerry Richards

Before I had Pet Sitter Plus, if I wanted to know how much to invoice someone I would have to count their services in my diary and it was very easy to get this wrong. Now its all on the system and its easy.

 

We would only send out a few invoices before we had the system – just for the clients who asked for them. We had no method of emailing these so we would have to type the information into a spreadsheet, produce the invoice in word, print it and send it by post. It was expensive and time consuming.

 

" Now all I have to do is click three buttons and all of my clients receive a professional itemised invoice via email. "

This has really improved my company image. Existing customers think I look a lot more professional and new customers are impressed by how quick I can respond with a quote and an invoice. They think that I am a proper company.

 

Richard Booty

So has invoicing people made it easier to collect your cash?

 

Kerry Richards

Yes – definitely. Rather than having odds and sods of cash coming in which is expensive when you have to keep going to the bank, I now get most of my payments electronically. This saves a lot of time because I don’t have to keep going to the bank and cash comes in quicker and in bigger chunks.

 

Richard Booty

How did you know who had paid you prior to using Pet sitter Plus and how has this changed?

 

Kerry Richards

The credit control report is really useful. It tells me exactly what money is outstanding so I can budget more easily. I don’t need to worry about running out of money because I always know how much I’ve got by looking at this report. This information wasn’t easily available before I had the system.

 

Richard Booty

Do you use the credit control emails? – how has this helped?

 

Kerry Richards

Yes – I’ve set up some standard emails for credit control and if someone doesn’t pay I can remind them via email very easily. This has saved so much time and it means I can treat every customer the same.

 

Also, when I’m sending out my invoices I can even tell them on the email about changes to terms and conditions or special offers etc.

 

Richard Booty

So how did you calculate your staff payroll prior to Pet Sitter Plus?

 

Kerry Richards

Manually! On a Sunday night I would do the timesheets for the week ahead. I would have to create each timesheet manually, email each one to a member of my staff and work out the payroll manually. This is all done by the system now. My staff login at 6 pm on a Sunday to see their work diaries which are always available online. This has saved me about 5 hours a week.

 

Also because clients change their bookings, the changes are now reflected instantly on the system so I’m no longer spending time changing information on timesheets and telling staff about what’s changed.

 

Richard Booty

You’ve told me that your staff get access to the system to get their client and job information, has this made a big difference?

 

Kerry Richards

Yes – definitely – I get far less queries from staff now not just because they have access to the information but also because they get information earlier. If they have a query, they have more time to speak to me so mistakes get made far less often.

 

Richard Booty

Do the staff use the holiday management facility?

 

Kerry Richards

Yes – this is great – when my staff book a holiday I get an email telling me what they have booked, and when they get a reply from me saying it’s approved – it’s approved. Then – if I book services when a staff member is due to be on holiday, the system warns me so it’s impossible to book work for someone when they are off.

 

This is also useful in other ways – I have a member of staff who has another job. When she is working she marks this time as holiday in her holiday planner and I know I can’t book work for her on those days.

 

Richard Booty

Do you use your Smartphone to access Pet Sitter Plus?

 

Kerry Richards

Yes – this is really convenient. When I am not near the computer I can log in via my phone and this is great if there is a problem with a computer – I always have a backup.

 

Richard Booty

What is your favourite feature of Pet Sitter Plus?

 

Kerry Richards

Definitely the diary – being able to see my bookings and the total revenue on a day to day basis is just fantastic. Also being able to allocate and re-schedule work is very quick.

 

Richard Booty

What feature do you think has saved you the most time?

 

Kerry Richards

That’s an easy one to answer – Recurring Services – Using this feature I don’t have to worry about remembering who has what service anymore because it’s all stored on the system and I can schedule a whole months work in literally seconds.

 

Richard Booty

How do you rate the support you have received?

 

Kerry Richards

Fantastic – I feel like I get a “one to one” service and that I matter to you as a customer. Also I get everything I need is in one product. You have listened to your market and I am now getting updates to the system with really useful features that I didn’t even know I needed.

 

 

ABOUT US



Pet Software Ltd provides a market leading software for pet sitters, dog walkers, dog Boarding, dog daycare centres and kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.



© 2019 all rights reserved

CONTACT US



sales@petsitter-plus.com

 

Toll Free  

USA & Canada      888-629-0871

 

Calling from

Within the UK         0845 834 0254

 

Outside the UK      +44 845 834 0254

Need Support?

  • Facebook Social Icon
  • LinkedIn Social Icon
  • Twitter Social Icon
  • YouTube Social  Icon
  • Google+ Social Icon
  • Instagram Social Icon